Contact
Talk to the right part of PikMeGo
Different questions go to different teams. Pick the one that matches and it will reach someone who can actually answer it.
Where to write
Six ways in
Rider support
A ride, a fare, a refund, a lost item, or something that happened on a trip. Fastest from inside the app, where the trip is already attached.
Driver support
Onboarding, documents, verification, earnings and settlements. Raise it in the driver app and it arrives with your account and vehicle attached.
Privacy and your data
Access, correction or deletion of your personal information, and any question about how it is handled.
Grievances
An unresolved complaint that has already been through support, or a matter that must be escalated formally.
Legal notices
Legal correspondence, law-enforcement requests and intellectual-property matters.
Business and partnerships
Fleet partnerships, corporate accounts and commercial enquiries.
Send a message
Or write to us here
Tell us what happened and we will route it ourselves. If it is about a specific ride, the date and the pickup point are usually enough for us to find it.
- Phone
- +91 8884488521
- Hours
- 24 hours a day, 7 days a week
- Emergencies
- Contact the authorities first — 108 in India. Then tell us, so we can act on the trip and the account.
Registered details
The company behind the platform
- Legal entity
- Viviax Technologies Private Limited
- Registered address
- 2-54, Mariamman Koil St, Alavaipatty, Namakkal 637505, Tamil Nadu, India
- Registration number
- U72200TZ2022PTC038564
- Tax registration
- 33AAICV6391A1ZE
- Company website
- viviax.tech
Grievance officer
If a complaint has been through support and is still unresolved, it can be escalated to our grievance officer.
- Name
- Mr Karthikeyan
- Designation
- Grievance Officer
- grievance@pikmego.com
- Response time
- 48 hours