Questions, answered

Open the PikMeGo app, sign in with your mobile number and the one-time password we send you, then set your pickup point and your destination. Choose a cab, auto or bike, check the fare estimate, and request the ride. We look for a nearby driver and show you the match, the vehicle and the number plate as soon as one accepts.

Three: a cab for up to four passengers, an auto for up to three, and a bike for a single rider. Which of them you can book depends on what is available in your city at the time you book.

A fare is made up of a base fare, a charge for the distance travelled, a charge for the time taken, and any waiting time beyond the free waiting period. Booking and platform fees, night charges, airport charges and a demand multiplier are added where they apply, any coupon is deducted, then tax is applied and tolls or parking are passed through at cost. The app shows you an estimate before you book and an itemised breakdown afterwards.

The estimate is calculated from the route we expect to take. The final fare is calculated from the trip that actually happened, so a diversion, a longer wait at the pickup, traffic, or a change of destination mid-ride will move it. Every difference is itemised on your receipt.

Yes, where cash is enabled in your city. You settle directly with the driver at the end of the ride and the receipt still appears in your ride history.

The platform supports UPI, cards, net banking and your in-app wallet. Which of these you see at checkout depends on what is enabled in your city.

Open the ride in the app and choose to cancel. Cancelling before a driver accepts is always free. After a driver has accepted there is a short free window, and a cancellation fee may apply once it has passed. The app tells you the fee before you confirm.

You can watch the driver approach on the map and call them from the app without either of you seeing the other's number. If they are not moving or cannot reach you, cancel and rebook — a cancellation caused by the driver is not charged to you — or raise a support request and we will look at the trip record.

A four-digit code that starts the trip. You give it to the driver when you get in, and the trip cannot begin until they enter it. It is what makes sure you are in the right vehicle and the right person is driving it.

Yes. You can share a live link to a trip in progress from the app. Whoever you send it to can watch the vehicle move and see the trip status in a browser, without installing anything or creating an account. The link stops working when the trip ends.

Open the ride in your history and raise a lost-item request. It reaches support with the trip, the vehicle and the driver already attached, and we contact the driver on your behalf.

Yes. Scheduled rides can be booked in advance, within the booking window the app shows you, and we start looking for a driver shortly before your pickup time. You get a reminder before the ride.

Every completed ride has an itemised receipt in your ride history in the app. If your account has an email address on it, the receipt is also emailed to you when the ride is paid for.

You can request deletion from the account section of the app, or by writing to us. We confirm the request, close the account, and delete or anonymise your data except where we are required to keep records — ride and payment records, for instance, are usually retained for tax and dispute purposes.