Support
Get this sorted
Most problems are quickest to solve from inside the app, because the ride comes attached. Everything else has a route here.
If someone is in danger, contact the authorities first. In India the emergency number is 108. Report it to us afterwards — we can act on the trip record and the account, but we are not an emergency service.
What is it about?
Start with the closest match
Each of these has an answer already written. If none of them fits, write to us and we will route it.
A ride went wrong
The driver did not arrive, the route was wrong, or something happened on the trip.
Read moreA fare or a payment
A charge you do not recognise, a fare higher than the estimate, or a payment that failed.
Read moreA refund
A cancellation fee you think was wrong, a duplicate charge, or a ride you were billed for twice.
Read moreSomething left behind
A phone, a bag or a wallet in the vehicle. Raise it against the ride and we contact the driver.
Read moreA safety concern
Behaviour on a trip, a vehicle that did not match, or anything that made you feel unsafe.
Read moreA driver account
Onboarding, documents, verification status, earnings or a settlement.
Read moreYour data or your account
Access to your information, correcting it, or closing your account.
Read moreThe app itself
Something not loading, a crash, or a screen behaving unexpectedly.
Read moreHow support works
From a problem to a resolution
Four steps, and an escalation route that does not go back to the same desk.
Response times
- First reply
- 4–24 hours
- Safety reports
- 5 minutes
- Grievances
- 48 hours
- Refunds, once approved
- 5–7 business days
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Raise it in the app
Open the ride and raise a request against it. It reaches support with the trip, the vehicle, the driver and the payment already attached — which is usually the difference between one reply and five.
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Or write to us
Email support@pikmego.com, or use the contact form. Include the date, the pickup point and what happened.
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We investigate
Support reads the trip record — the route, the timings, the fare breakdown and the messages — rather than only the two accounts of it.
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Escalate if it is unresolved
If the answer does not settle it, ask for it to go to our grievance officer, who reviews it independently of the agent who handled it.
Reaching us
Every way to get in touch
In the app
Support, in the account section of either app. The fastest route, and the only one that arrives with your ride attached.
By email
By phone
+91 8884488521 24 hours a day, 7 days a week
The policies behind the answers
What the rules actually say
Cancellation & Refund
Fees, no-shows, failed rides and how refunds are processed.
OpenTerms & Conditions
The rules that govern using the platform, for riders and drivers.
OpenPrivacy Policy
What we collect, why, who sees it and what you can ask us to do.
OpenSafety
Verification, in-trip protections and how reports are handled.
Open